It’s the time of the year when you consider, for various reasons, taking goods back to the shop – mainly Christmas presents. What goods can’t you take back to a store?
You can’t take goods back to a store or online just because you’ve changed your mind about them or you didn’t want the gift.
That’s not the store’s responsibility. You can try, of course, and you might succeed in this season of goodwill, especially if you provide proof of purchase.
But remember, the retailer has the final say, not you.
You are more likely to succeed if you agree to exchange goods rather than ask for your money back.
You also can’t return goods that were Christmas gifts unless you’ve got an exchange card.
If a gift doesn’t do what it was meant to do, ask the person who bought you the gift if they’d take it back for a refund or a replacement.
If it’s just a minor problem, the store has the right to opt to get the goods repaired rather than give a cash refund.
Remember to keep the receipts for gifts you’ve bought for others. They may need them.
