An 83-year-old woman is in hospital following an incident on Monday involving a police motorcycle which was part of the Duke and Duchess of Cambridge's convoy.
According to The Daily Mail the police motorcycle was part of the advance party, which holds back the traffic.
The incident occurred just after noon in south-west London while William and Kate were leaving London to attend the Order of the Garter ceremony at Windsor Castle earlier this week.
The royal couple, who were unaware of the incident at the time, were informed as soon as possible, are said to be "deeply concerned and saddened" after hearing the news and got in contact with the victim Irene Mayor's family immediately, also sending her flowers and a handwritten note.
A spokesperson from Kensington Palace told The Daily Mail: "The Duke and Duchess of Cambridge were deeply concerned and saddened to hear about the accident on Monday afternoon.
"Their Royal Highnesses have sent their very best wishes to Irene and her family and will stay in touch throughout every stage of her recovery."
According to The Daily Mail, Prince William had wanted to visit the victim, however it was felt to be too intrusive for the time being, so a member of their team from the Palace went in their place and according to The Sun they hope to pay a visit to the hospital soon.
The incident is currently under an independent investigation by the Independent Office for Police Conduct.
When royal family members use public roads they'll usually use an official car, accompanied by another car with armed police.
Also a part of the convoy are motorbike outriders which ride behind and in front of the cars, both as security and as a way to help clear the road and it's believed it was with one of these motorbikes that the incident occurred.
Talking to The Sun, a witness says: "The bike hit her and she spun round, off her feet and fell badly on the floor.
"The officer was devastated. But he was going on the wrong side of the road. It could have been so much worse."
The victim was reportedly in a serious, but stable condition overnight.
Earlier this year the Duke of Edinburgh was personally involved in a car crash in Sandringham, when he pulled out of a driveway and collided with another vehicle.
Following the incident, Philip, who just celebrated his 98th birthday last week, voluntarily surrendered his driving licence after "careful consideration."
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