Kevin Milne

Is a store still obliged to cough up the goods if you've lost a gift voucher?

Should you expect concert-goers to stay in their seats at a rock show?

Mercury rises over the issue of safety versus economy with CFL light bulbs

Could a bit of harmless fun for a good cause be breaking the law?

A discount at your pharmacy – as simple as it seems, or too good to be true?

Why is a cab ride nearly double the price of flights?

What becomes of the old tellies when we change over to digital?

Why should those over 60 get a discount at the movies?

Are roadside stalls a thing of the past with the introduction of the latest Food Bill?

From travel insurance to parking, if you don’t read the fine print, you can get stung.

If you take your test in an automatic, does this mean you are restricted?

When it comes to sending fragile goods, it’s a case of seller beware.

Should you hand money over to a landlord before you sign a lease?

Can people be refused entry from restaurants based on age?

Is half-price a fair deal for getting the colour wrong?

What’s your right when it comes to pricing options?

Can insurance companies charge more based on age?

Are the days of hard copy photos nothing but a distant memory?

Kevin reveals an insurance change you owe it to yourself to find out about.

What happens when an unexpected box arrives on your doorstep?

Work emails aren’t for your eyes only – so be careful what you write.

Cash and carry might require more cash if you need a carrier.

What do men really want as presents?

Is a retailer obliged to give you an exchange after the big day?

It’s a seasonal subject that can cause worry and concern for all involved – fake or fir when it comes to the all-important tree?

My husband has come up with this idea that we don’t buy our children gifts for Christmas Day this year. Instead, we go to the sales on Boxing Day. He reckons the kids will like it as we’ll be able to afford better presents, but I can’t stand the thought of no presents under the […]

Do children really need to be tested by an optometrist every year?

Gift cards don’t always deliver the goods.

Customer service is never a dish best served cold.

A meter reading or an estimate: What’s the difference?

It’s time to swim with the fishes – but just for fun!

Is it possible that toilet paper rolls are now shorter?

What happens when man’s best friend becomes your worst nightmare?

Can you fight back against the small print in supermarket advertising?

When it comes to renovating the kitchen, which is best: a gas stove or induction cooking?

Mud might be glorious but should we put up with it on our spuds?

Who owns the paint left on your property after an insurance repair?

Does your medical insurance cover treatments advised by your doctor?

With so many labels on chicken and eggs, how do we know what we’re buying?

In these tightened times, enjoying fine dining can be a pricey pursuit.

How can you get a ‘friend’ who has damaged your property to pay up?

Kevin Milne gives consumer advice about being taken advantage of by a phone company.

Should realtors be punished for unknowingly passing on bad information?

What happens if you fall sick while on holiday from work?

How difficult is it to access information about your genetic health history?

Can a council force you to install smoke alarms when you get a new fireplace? Are you within your rights to simply say no?

Should you have to pay for the time taken to fix something that was faulty in the first place?

Does a reduction in postal services equal cheaper postage stamps?

What to do if your car gets towed – along with your precious pooch.

Fail to meet your payments, and your kids could lose their toys.

If they pay top price, you have to do their bidding.

A dubious offer gives a fitness fan something to work out.

Does having an advanced savings plan for your funeral impact on superannuation?

What happens when you go head to head with jewellers about repairs?

Can I stop lottery letters being sent to my elderly neighbour?

Why is the butcher kept out of sight at the supermarket?

Can an agent claim commission on a house sale that’s fallen over?

Can I get a refund on a monthly train ticket if I’m made to travel on a bus?

Are shops obliged to be discreet about what we buy?

Is it true that some types of footwear – such as Jandals – are prohibited when you’re driving?

Can I use GPS to trace my phone if it gets lost?

How can you make sense of the confusing language used by forecasters?

Would it be worth trying retrofitted double glazing on my windows?

Where do you stand when the bank rejects your credit card application on shaky grounds?

Can I record my phone calls without telling the other party?

Can I take back togs if they turn see-through soon after purchase?

Can camp sites ask for payment before you arrive? We have been camping for 25 years at camp sites throughout the North Island. The last four years we’ve been at the same council-run camp site, where we were asked for a $100 deposit. They now want full payment two to three months before we arrive. […]

Why wasn’t I able to buy my lay-by item at its sale price?

Are salons obligated to tell their customers when 'senior' stylists are cutting their hair at an increased price?

Do I have to pay a tax on things I sell on Trade Me?

What's the policy when the fault on an item is only minor?

Why do supermarkets encourage us to use self-service checkouts now?

Why do many DIY shops have such a low level of customer service?

Would you vouch for a gift that has particularly rigid terms and conditions?

Acne is something a lot of teenagers experience - however TV commercials often add to the problem

Why are GPs not more open to closer forms of contact?